Storage Camden Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Camden supplies storage, removals, collection, delivery, packing, and associated services within the United Kingdom. By placing a booking with Storage Camden, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, company, or organisation requesting or receiving services from Storage Camden.
Services means all services provided by Storage Camden, including but not limited to storage, removals, packing, loading, unloading, and transportation of goods.
Goods means any items, property, or belongings which Storage Camden agrees to move, handle, or store for the Client.
Contract means the agreement between Storage Camden and the Client incorporating these Terms and Conditions.
Working Day means a day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
Storage Camden provides storage and related removals services to domestic and business clients. The scope of work, including locations, volumes, timing, and any special requirements, will be confirmed in writing or by clear, recorded communication with the Client prior to commencement of the Services.
Any quotation issued is based on the information provided by the Client at the time of enquiry. If the actual work differs from the information given, Storage Camden reserves the right to adjust the price, schedule, or resources required.
3. Booking Process
All bookings are subject to availability and acceptance by Storage Camden. The Client may request a quotation by providing accurate details of the premises, access conditions, volume or list of Goods, required dates, and any other relevant information.
A booking is considered confirmed only when Storage Camden has accepted the request and provided written or recorded confirmation of the date, time window, and agreed charges. An advance payment or deposit may be required as a condition of confirmation.
The Client is responsible for ensuring that all information provided at the time of booking is complete and accurate. Any changes to the date, address, access, volume, or nature of the Goods must be notified as soon as possible. Storage Camden will make reasonable efforts to accommodate changes, but cannot guarantee availability or unchanged pricing.
4. Quotations and Pricing
Unless stated otherwise, all quotations are provided in pounds sterling and are exclusive of any applicable taxes or charges that may be introduced by law or regulatory changes.
Quotations are normally based on the description of Goods, distance, time, access, and service options requested at the time of enquiry. Additional charges may apply where:
1. Access is restricted, hazardous, or significantly different from that described.
2. Extra labour, equipment, or journeys are required.
3. Waiting time is incurred due to delays not caused by Storage Camden.
4. The Client requests additional services, such as packing materials, dismantling, or reassembly.
Storage Camden will notify the Client of any revised charges as soon as practicable where additional work arises.
5. Payments
Payment terms will be communicated at the time of booking. Storage Camden may require full payment in advance, a deposit at the time of booking, or payment on completion of the Services, depending on the nature and duration of the work.
For ongoing storage, charges are usually payable monthly in advance. Access to stored Goods may be withheld and late payment fees may be applied where charges are overdue. If payment remains outstanding, Storage Camden may, after giving reasonable notice, exercise a lien over the Goods and may ultimately dispose of or sell Goods to recover unpaid charges and reasonable costs associated with their sale or disposal.
Payments must be made using the methods accepted by Storage Camden at the time of booking or invoicing. The Client is responsible for ensuring that funds are cleared by the due date.
6. Cancellations and Changes
The Client may cancel or amend a booking by giving notice to Storage Camden. The following will generally apply, unless otherwise specified in writing for a particular Contract:
1. If the Client cancels more than seven Working Days before the agreed service date, any deposit or prepayment may be refunded, subject to any reasonable administrative fees.
2. If the Client cancels between two and seven Working Days before the service date, Storage Camden may charge a proportion of the quoted price to reflect the reserved resources and lost opportunity.
3. If the Client cancels less than two Working Days before the service date, Storage Camden may charge up to 100 percent of the quoted price.
Where the Client postpones the work to a different date, Storage Camden will use reasonable efforts to accommodate the new date but cannot guarantee availability. Any resulting increase in costs may be charged to the Client.
Storage Camden may cancel or reschedule a booking if it is prevented from performing the Services by circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, significant vehicle breakdown, or legal restrictions. In such cases, Storage Camden will endeavour to offer an alternative date or partial service. Liability for such cancellations is limited as set out in these Terms and Conditions.
7. Client Responsibilities
The Client must:
1. Ensure that appropriate and safe access is available at all relevant addresses for the agreed dates and times.
2. Obtain any required permissions, permits, or parking arrangements in good time.
3. Properly prepare, pack, and label Goods unless packing services are specifically included.
4. Remove and separately handle valuable or delicate items where instructed to do so, and notify Storage Camden in advance of any unusually fragile or high-value Goods.
5. Ensure that all Goods presented for removal or storage are lawful, safe, and comply with applicable regulations, including waste and environmental regulations.
6. Be present or represented at collection and delivery addresses to provide instructions and sign any relevant documentation.
8. Excluded and Restricted Items
Unless expressly agreed in writing, Storage Camden does not accept the following for removal or storage:
1. Hazardous, toxic, flammable, or explosive materials, including fuels, gases, chemicals, and paint.
2. Perishable goods, live animals, plants, or biological materials.
3. Illegal items or items obtained unlawfully.
4. Cash, securities, important documents, precious metals, jewellery, or items of exceptional value.
Where such items are discovered among the Goods, Storage Camden may refuse to transport or store them, and may require the Client to remove them immediately. The Client is responsible for any loss, damage, or regulatory consequences arising from failure to comply with this clause.
9. Waste and Environmental Regulations
Storage Camden operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste collection provider. Items classified as waste or requiring disposal must be declared in advance and may be subject to separate charges and handling requirements.
The Client must not include household refuse, contaminated materials, prohibited waste, or any items that breach environmental legislation within Goods presented for removal or storage, unless explicitly agreed and correctly documented. Where disposal services are provided, Storage Camden will use licensed facilities and will take reasonable steps to ensure compliance with relevant regulations.
If the Client fails to comply with waste regulations or provides Goods that could lead to environmental or regulatory offences, the Client will be responsible for all resulting costs, fines, penalties, and reasonable expenses incurred by Storage Camden.
10. Conduct of the Services
Storage Camden will exercise reasonable skill and care in providing the Services. The Company will select routes, vehicles, equipment, and staffing levels it considers appropriate, taking into account efficiency, safety, and the terms agreed with the Client.
Time estimates are provided for guidance only. While Storage Camden will use reasonable efforts to meet agreed time windows, it does not guarantee completion at a specific time and accepts no liability for losses arising purely from delays, unless a specific time-critical service with a corresponding written guarantee has been agreed and paid for by the Client.
Where dismantling or reassembly of furniture or equipment is provided, this will be undertaken with care, but Storage Camden does not accept responsibility for pre-existing defects or inherent weaknesses.
11. Storage Terms
Where Goods are stored, they will be placed in storage facilities chosen by Storage Camden. The exact location and storage method are at the discretion of Storage Camden, subject to reasonable standards of security and care.
Storage charges are payable for the entire period during which Goods remain in storage, including any notice period required for collection or termination. The Client must give reasonable notice when wishing to remove Goods from storage, as specified at the outset of the storage arrangement.
If the Client fails to collect Goods or maintain payment of charges, Storage Camden may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover sums owed and associated costs. Any remaining balance after such recovery will be held for the Client, subject to reasonable administrative fees.
12. Liability and Limits
Storage Camden will take reasonable care of the Client's Goods while they are in its custody or control. However, liability is subject to the following limitations:
1. Storage Camden is not liable for loss or damage arising from the inherent nature or defect of any Goods, normal wear and tear, deterioration, leakage, or infestation.
2. Storage Camden is not liable for indirect or consequential loss, including loss of profit, revenue, contracts, or anticipated savings, nor for purely economic losses arising from delays or rescheduling of services.
3. Storage Camden is not liable for loss or damage resulting from events outside its reasonable control, including but not limited to acts of God, severe weather, war, terrorism, riots, industrial disputes, or national emergencies.
4. In the event of proven loss of or damage to Goods caused by Storage Camden's negligence or breach of Contract, liability will, to the fullest extent permitted by law, be limited to a reasonable cost of repair or replacement, capped at a level specified in the booking confirmation or, if not specified, at a level no greater than the value of the affected Goods at the time of loss or damage.
The Client is encouraged to maintain adequate insurance cover for all Goods, including any cover that may exceed the limitations stated in these Terms and Conditions.
13. Claims and Complaints
Any visible damage or concerns should be reported to Storage Camden as soon as possible and, where practical, recorded on completion documentation. Formal notification of any claim relating to loss or damage to Goods must be made within a reasonable time and in accordance with any time limits stated in the booking confirmation or service documentation.
Storage Camden will investigate reported issues and may request evidence such as photographs, inventories, receipts, or repair estimates. The Client must cooperate with any reasonable requests to facilitate assessment of the claim.
14. Insurance
Storage Camden may arrange or offer insurance options for Goods in transit or storage, subject to separate terms and conditions. Where such insurance is taken, the Client will be provided with the relevant policy information. It is the Client's responsibility to review coverage levels, exclusions, and claim procedures.
Where the Client does not take out additional insurance offered, or has separate cover through another provider, the Client remains responsible for ensuring that the level and scope of insurance is adequate for their needs.
15. Data Protection and Privacy
Storage Camden will collect and process personal data relating to the Client and any authorised representatives for the purposes of administering the Contract, providing Services, handling payments, and meeting legal or regulatory requirements.
Personal data will be handled in accordance with applicable UK data protection legislation. Storage Camden will take reasonable measures to safeguard personal data against unauthorised access, loss, or misuse and will retain it only for as long as reasonably necessary.
16. Termination
Either party may terminate a Contract where the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice.
Storage Camden may suspend or terminate Services immediately if the Client fails to make due payments, commits an act of insolvency, or engages in unlawful or unsafe conduct affecting the provision of Services.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Camden in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.
The Contract is between Storage Camden and the Client. No other person shall have any rights to enforce any of its terms under applicable third party rights legislation.
Storage Camden reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a later version is expressly agreed by both parties.
